What we do
Having problems getting a piece of software to work properly? Perhaps it’s had unexpected side effects or conflicted with other software. We can help with all software problems that you may be having including Window’s updates and specialist software.
Internet & Wifi Connections
We can install your new modem, router or networking devices and help you set up and configure your network. If your internet is running slow we can also optimise your network and trace where the bandwidth is being used to help optimize your network.
Hardware Faults & Upgrades
Computer not turning on and don’t know why? Running slow and due to an upgrade? We diagnose your machine and repair based on finding & can make recommendations. We install SSDs, Hard Drives, Memory (RAM). Power Supplies (PSU), Motherboards, Graphics Cards, CD/DVD Drives, or anything else you provide. We can also help you source parts.
Data Loss & Retrieval
We can help you retrieve any data that you have lost, deleted or has become corrupted at a much more economical cost compared to data recovery specialists. We can also help you with setting in place an effective backup solution to help you safeguard your important data.
And much, much more.
We couldn’t possibly put every single thing that we do here on our homepage or else it might get a bit cramped. Please see our services page to get a more full picture of the services that we offer and even then, if you prefer just get in touch and ask us the question directly. We’re always happy to respond to any queries that you may have to get support quickly.
Providing IT Support Services for Over 10 Years
We build lasting relationships
We’re a simple company. Professional servicing of Computers, Printers, Emails, Website Hosting, IT Infrastructure, Networking and we think you get the idea. If it’s tech-related we’ve got the know-how.
When you require technical assistance presented in an easy to understand manner then you’re looking at the right company. You don’t have to necessarily understand why it’s broken to have it fixed. We’re transparent and open about any issues you have, the severity/impact and pricing. Don’t put your head in the sand – Don’t get ripped off.
We just want people to be happy, and to provide a great service at a price point that won’t make you just wonder what happened.
We live and breathe honesty & integrity
So, why Provello?
We understand that if you have an issue you want it sorted and fast. We aim to respond as soon as possible via email and answer on the first call.
The term “If you have to ask you can’t afford” does not apply here. We’re straight up, and we’re sure to surprise you as we aim to be very affordable.
No nerd talk
You deserve to know what’s happening in plain English. We’ll clearly explain the situation so you can understand.
Local & remote
Whether you need support on-premise or you have an issue that can be resolved remotely – we’re flexible in how we can support you.
10 Years of experience
We’re not the oldest company on the block – but that doesn’t mean we’re not driven and know our stuff. Just see what our clients have to say.
No hidden costs
Look, we’re human too. There’s no hard sell, no hidden costs or obligations – just clear, transparent prices.
"Provello saved us over £10,000 per year on our hosting costs and has proven his experience and ability absolutely within our business. They will be a credit to any business lucky enough to have him."
"I was passed on Provello's details through a friend. I was having some serious laptop difficulties and he helped me diagnose the problem and offered me solid solutions. Not only this, after some time had gone by and I had invested in a new hard drive to his suggestion, he took me step by step through the process of installing a new operating system and getting everything set up just the way I like it. It’s like having a brand new laptop again! Worth every penny and would highly recommend Provello's services. Professional, patient and friendly. My new go to company 10/10"
"Great team who went above and beyond the call of duty! I needed a new hard drive for my iMac. Thankfully I had all my info backed up on my portable hard drive. Phew! He was able to fit an up-to date one which is x5 faster! I am delighted! I am not terribly knowledgeable about computers, so Provello then spent some considerable time and effort transferring data to my new hard drive. Issues arose along the way such as bugs and poor memory. To get me back on the road quickly, Provello worked late from the office remotely and sorted all the issues out, and more. He completely went beyond the call of duty. I felt very valued as a customer and can completely recommend them!"
"Because of their great service I still get them to work on my computer remotely as I’m no longer in the area but I know that I will get great service from Provello. They're always very helpful and efficient."
"Provello rocks! I asked a random networking question on Reddit and Provello walked me through the steps to fix it. I was a complete stranger. All he asked for in return was a donation to charity. Good people!"
"We were having serious networking issues within our office. Provello stepped in and immediately began tracing the network and discovering how we operated as a business. As a video agency, he quickly identified any bottlenecks that we had in our system and implemented a completely new networking solution to help with the transfer of files internally and installed a server. Walked us through how to use the server in a very easy to understand way and has improved our workflow and the ability for multiple people to work on a project. On top of all these Provello helped us reduce our bandwidth by setting up the server to do the uploads for us as we were unintentionally congesting the network with Dropbox."
"Fast, friendly and professional service. I was so impressed by our first encounter that I asked to put Conor on retainer at the end of our session. As a small business that depends on everything IT working well for survival it was a real worry. Now that I have Conor in the back room I feel confident that I wouldn't have any more IT melt downs. If you want to sleep easy get Conor on retainer it is cost effective and just makes sense."
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